Trade-In Terms

1. The estimate

The figure shown by our online estimator is a provisional quote based entirely on what you tell us: model, storage, cosmetic condition, battery health and whether the device powers on and is unlocked.

It is not a binding offer. The binding offer is the one we make after physical inspection.

2. Quote validity

• An estimate is valid for 14 days from the date it is issued.
• After 14 days you can simply run the estimator again; prices move with the market in both directions.

3. Collection and inspection

1. We book a free courier collection at a time you choose.
2. We inspect within 24 hours of the device arriving at our centre.
3. We check model, storage, IMEI status, cosmetic condition, battery health under load, and every function.
4. We confirm the estimate, or explain precisely what differs and issue a revised offer.

4. Final valuation

• Where the device matches your description, we pay the estimate in full.
• Where it differs, we issue a revised offer with the specific reason and the amount of each adjustment.
• You have 5 days to accept or decline a revised offer. Silence is never treated as acceptance.
• If you decline, we return the device to you free of charge within 3 working days.

5. Devices we cannot accept

• Devices still signed in to an Apple, Samsung or Google account. These have no trade-in value until unlocked, and we will return them.
• Devices reported lost or stolen, or with a blacklisted IMEI. We are legally obliged to retain these and report them.
• Devices with an altered or removed IMEI.
• Devices that do not power on may still be accepted, but only after a physical diagnostic and at a substantially reduced value.

6. Payment

• Cash trade-ins are paid by M-Pesa or bank transfer within 2 working days of you accepting the final valuation.
• Trade-ins against a purchase are applied as a credit at checkout, and earn an additional 8% bonus on the valuation.
• We pay only to an account in the name of the person who submitted the trade-in.

7. Your data

Back up your device before collection. Once we receive it we wipe it to a certified data-destruction standard, and after that nothing can be recovered.

We are not liable for data lost as a result of a trade-in. Sign out of all accounts and disable Find My before the courier arrives.

8. Ownership

By submitting a trade-in you confirm you are the lawful owner of the device and that it is not subject to any finance agreement, lien or claim. Ownership passes to us when you accept the final valuation and we release payment.