Repair centre
Screens, batteries, charging ports, cameras and board-level work — on any iPhone or Samsung, whether or not you bought it from us. Nothing beyond diagnosis happens until you approve the quote, and every repair carries six months of cover.
What is wrong?
Ranges are indicative across all models. Your exact price is quoted after diagnosis, and no work beyond diagnosis begins until you approve it in writing.
Your device and contact
How will we get the device?
Your booking
Cracked or faulty screen
Glass, digitiser or display replacement. True Tone and Face ID preserved where possible.
- Typical range
- KSh 4,500 – KSh 38,000
- Turnaround
- Same day – 3 days
- Diagnostic fee
- KSh 1,000, credited
- Repair warranty
- 6 months
Diagnosis is free on any device bought from us and on all warranty claims. On other devices the KSh 1,000 fee is credited in full against the repair if you go ahead.
By booking you accept the Repair Terms, including that you are responsible for backing up your own data.
What happens
From booking to collection
You get an SMS and an email at every stage, and you can track it from your account at any time.
Booked
We have your booking and are arranging collection.
Received
Your device has reached the repair centre.
Diagnosed
We know what is wrong and what it will cost.
Awaiting your approval
Nothing proceeds until you say so.
In repair
A technician is working on it now.
Ready
Repaired, tested and ready for collection or return.
Collected
Back with you, with 6 months of cover on the work.
Things we will tell you honestly
- If a repair is not worth the money against the phone's value, we say so rather than take it.
- If we find a second fault mid-repair, we stop and quote again — we never quietly add to the bill.
- If fitting a non-original part will affect True Tone, Face ID or battery health reporting, we tell you before proceeding.
- If a device has been opened before in a way that makes the outcome unpredictable, we say so upfront.
- If we cannot fix it, you pay only the diagnostic fee and we return the device free.
Full detail, including collection deadlines and abandoned-device policy, is in the Repair Terms. If your device is still under our warranty, use the warranty portal instead — that route is free.