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Free delivery on every order over KSh 50,000 · 12-month warranty on every device
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Warranty portal

Every device we sell carries a 12-month warranty tied to its IMEI, not to a receipt you might lose. Look it up below to see the cover remaining and file a claim.

Cover

What the warranty does and does not cover

Stated plainly, because a warranty you have to decode is not much of a warranty.

Covered
  • Any fault not caused by you — display, touch, dead pixels appearing after delivery
  • Battery health falling below 80% within the cover period
  • Camera, speaker, microphone, sensor and biometric failures
  • Charging faults, wired and wireless
  • Cellular, Wi-Fi, Bluetooth, GPS and NFC failures
  • Cosmetic condition materially worse than the grade you paid for (report within 7 days)
Not covered
  • Accidental damage — drops, cracks, bent frames
  • Liquid damage (water resistance is not guaranteed on any pre-owned device)
  • Damage from unauthorised repair or parts fitted elsewhere
  • Normal cosmetic wear during your ownership
  • Gradual battery decline that stays at or above 80%
  • Loss, theft or software issues caused by jailbreaking or rooting

Full terms, including the battery guarantee and the cosmetic grade guarantee, are in the Warranty Policy. Anything not covered by warranty can still be repaired — see the repair centre.