Shipping Policy

1. Delivery zones and timeframes

• Nairobi: standard 1–2 business days, next-day and same-day express available.
• Metro counties (Kiambu, Kajiado, Machakos, Murang'a): standard 2–3 business days, express available.
• Major towns (Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Meru, Kakamega, Kisii, Kericho): standard 2–4 business days, next-day available.
• All other counties: standard 3–5 business days.
• Business days exclude Sundays and public holidays. Couriers do not deliver on Sundays.

2. Delivery options

• Standard delivery — tracked courier to your door. Free on orders over KSh 50,000.
• Express same-day — order before 12:00, Nairobi and metro counties only.
• Next-day — guaranteed before 17:00 the next business day, where available.
• Pick-up station — collect from an agent near you. Free in most counties.
• Store collection — collect from our Nairobi CBD counter, always free, usually ready within two hours.
• Corporate office delivery — scheduled bulk drop with a signed delivery note, free on qualifying orders.

3. Processing time

Orders placed before 15:00 on a business day are processed the same day. Each device is re-tested, sanitised and packed before dispatch, which is why we do not promise instant dispatch on every order.

Orders paid by bank transfer are dispatched once funds clear, usually within two banking hours.

4. Shipping fees

Fees start at KSh 350 in Nairobi and rise with distance. The exact fee for your address is shown at checkout before you pay — there are no fees added afterwards.

Standard delivery is free on every order over KSh 50,000, countrywide.

5. Order tracking

Every order gets a tracking number by SMS and email at dispatch. You can also track from your account or from the public Track Order page using your order number and phone number.

6. Failed deliveries

• The courier calls before delivery. Please keep the number you gave us reachable.
• If nobody is available, the courier attempts one redelivery at no cost.
• After a second failed attempt the order returns to us and a redelivery fee applies.
• Orders unclaimed at a pick-up station for 7 days return to us; we will contact you before doing anything else.

7. Inspecting on delivery

Please check the device with the rider before signing. Confirm that the model, storage, colour and grade match your order, that the IMEI on the box matches the device, and that there is no transit damage.

Report transit damage within 24 hours with photographs and we will resolve it at no cost to you.

8. International delivery

We do not currently ship outside Kenya. For regional bulk orders, contact our corporate team and we will arrange a freight quote separately.