Legal & policies
Everything that governs buying from us, selling to us, referring to us and using this site. Written to be read rather than survived — if any of it is unclear, ask and we will explain it in plain language.
Privacy Policy
What we collect, why we collect it, and the rights you have over it.
Updated 1 July 2026
Terms & Conditions
The agreement between you and us when you buy through this site.
Updated 1 July 2026
Warranty Policy
12 months on every device, what it covers, and how to claim.
Updated 1 July 2026
Return & Refund Policy
7 days to change your mind, and how refunds actually work.
Updated 1 July 2026
Shipping Policy
Where we deliver, how long it takes and what it costs.
Updated 1 July 2026
Cookie Policy
Exactly which cookies we set, and how to turn the optional ones off.
Updated 1 July 2026
Acceptable Use Policy
The rules for using the site, reviews, accounts and the referral programme.
Updated 1 July 2026
Partner Agreement
Commission rates, attribution, payouts and the rules partners agree to.
Updated 1 July 2026
Trade-In Terms
How valuations work, what happens on inspection, and when you get paid.
Updated 1 July 2026
Repair Terms
Diagnostics, authorisation, warranty on repairs and collection deadlines.
Updated 1 July 2026
Accessibility Statement
Our commitment to a site everyone can use, and how to report a barrier.
Updated 1 July 2026
Before you trade on these documents
These policies were drafted for a Kenyan e-commerce business and reference the Data Protection Act 2019, the Consumer Protection Act 2012 and the Sale of Goods Act (Cap 31). They are a solid, specific starting point — but they are not legal advice. Have an advocate review and adapt them, and replace the placeholder company details (registration number PVT-XXXXXXX, KRA PIN PXXXXXXXXX) with the real ones before launch.
Contacting us about a policy
Privacy and data protection enquiries: privacy@gadgetdealske.co.ke. Everything else: support@gadgetdealske.co.ke or +254 700 000 000. Post: GadgetDeals KE Limited, Luthuli Avenue, Nairobi CBD, P.O. Box 00100, Nairobi, Kenya.